Responsible Gaming

Mostpay Responsible Gaming — Your Complete Guide to Safe Gaming

Gaming is entertainment, not a livelihood. Mostpay is committed to giving you a healthy, safe, and enjoyable gaming experience — because your wellbeing is our top priority.

18+
Age Restriction
24/7
Support
100%
Safe Environment
Voluntary
Self-Exclusion

The Core Pillars of Responsible Gaming

What we do to keep your gaming experience on Mostpay safe and healthy

Time Limit Settings

Set your own daily, weekly, or monthly gaming time limits. When your allotted time is up, Mostpay will automatically signal a session break — so you never lose track of time.

Budget Control Tools

Set your own daily, weekly, or monthly deposit cap, maximum bet size, and loss limit. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period — to prevent impulsive overspending in the heat of the moment.

Cooling-Off Period

If you need a short break, activate a cooling-off period ranging from 24 hours to 6 weeks. You won't be able to log in during this time, but any pending withdrawals will still be processed.

Self-Exclusion

If you need a longer break or want to permanently close your account, the self-exclusion option is available. Choose any duration from 6 months to a permanent exclusion. Once active, you will not receive any promotional messages either.

Real-Time Statistics

View a transparent breakdown of your play time, winnings, and losses. Understanding your own gaming patterns is the first step toward responsible play.

Family Protection

If you suspect a family member has a problem, you can request a third-party exclusion. Mostpay puts the safety of every family first.

1Why Responsible Gaming Matters

Online gaming is a legitimate form of entertainment, but like any pastime, it's best enjoyed responsibly. At Mostpay, we believe responsible gaming goes beyond protecting yourself financially — it means keeping gaming a small, enjoyable part of your life so it never negatively affects your family, relationships, or mental wellbeing.

Online gaming is growing fast in Bangladesh. Many people start out just for fun, but can gradually lose track of their limits. At Mostpay, we take this seriously and have built a safe, transparent environment for every member.

Remember: gaming should be for entertainment, not a reliable source of income. Every game carries a built-in house edge — that is completely normal and applies to all licensed platforms.

2The Golden Rules of Healthy Gaming

For responsible gaming on Mostpay, we recommend following a few simple guidelines:

  • Set Your Budget First: Decide how much you are willing to spend before a session starts. Once you hit that limit, stop for the day.
  • Track Your Playtime: Set a time limit before you start. Use a clock or alarm — it's very easy to lose track of time during a gaming session.
  • Take a Break: Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk.
  • Never play with borrowed money: This is one of the most important rules. Never fund your gaming with a credit card or borrowed money.
  • Don't Chase Your Losses: "Chasing losses" — trying to recover losses by placing bigger bets — is a dangerous habit.
  • Don't Game Under Stress: Avoid gaming when you are angry, upset, or under stress. Your judgment is compromised at these times.
  • Talk to Your Family: Enjoying gaming is nothing to hide from your family. Open communication is key to healthy relationships and responsible play.

3How to use Mostpay's protection tools

Once logged into your Mostpay account, head to the "Responsible Gaming" section to access the following tools:

  • Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately, while increasing it requires a 24-hour waiting period.
  • Loss Limit: Set a cap on how much you are willing to lose within a given period.
  • Session Time Limit: Set a maximum duration for each gaming session.
  • Reality Check: A pop-up will appear at regular intervals to remind you how long you have been playing.
  • Cooling-Off: Take a break for anywhere from 24 hours up to 6 weeks.
  • Self-Exclusion: Close your account for 6 months, 1 year, or permanently.

Keep in Mind: Using these tools isn't a sign of weakness — it's what a smart, self-aware gamer does.

4Minor Protection

Mostpay is strictly for users aged 18 and above. We take strong measures to protect minors from accessing our gaming platform.

Age verification is carried out at registration, and KYC documents may be requested if there is any doubt. If you have children or teenagers at home, please take the following steps:

  • Keep your device secured with a password or PIN lock.
  • Enable biometric or PIN login on the Mostpay app.
  • Always log out when sharing a device.
  • Have an open conversation with your child about online gaming.
  • Use parental control software.

Warning: If you suspect a child or teenager has accessed your account, contact the support team immediately.

5Signs of Gaming Addiction and What to Do

Gaming addiction develops gradually and can be hard to notice on your own. Watch out for the following signs:

  • Thinking about gaming constantly and struggling to focus at work.
  • You are spending more time or money than you planned.
  • Feeling restless or irritable when trying to stop gaming.
  • You are hiding your gaming activity from family or friends.
  • Continuing to game despite financial difficulties.
  • Sleep, eating, or work is being disrupted.
  • You keep gaming in an attempt to win back money you have lost.

If you notice one or more of these signs, use Mostpay's self-exclusion tool right away and consult a mental health professional.

Keep in Mind: Asking for help is a sign of strength. Mostpay is always here for you.

Self-Assessment

If you answer "Yes" to any of the questions below, it may be time to take a closer look.

1 Are you spending more than your budget?
2 Is gaming affecting your work or family life?
3 Chasing losses to win back what you've lost?
4 Feeling like you have to hide your gaming?
5 Skipping sleep or meals to keep playing?
6 Feeling restless when you're not gaming?
If you answer "Yes" to 2 or more questions, consider self-exclusion or reach out to our support team.

Need Help?

The Mostpay support team is available 24/7. Reach out any time with questions about responsible gaming:

[email protected]

Our Protection Tools

Available free of charge to every Mostpay member

Deposit Limit

Daily / Weekly / Monthly

Loss Limit

Loss Limit

Session Timer

Session Time Control

Reality Check

Smart Reminders

Cooling-Off

1–6 Week Break

Self-Exclusion

6 Months – Permanent

FAQ

Answers to the most frequently asked questions about responsible gaming

No, self-exclusion does not affect your balance in any way. You cannot place new bets during the exclusion period, but you can still withdraw your existing balance. Once the exclusion ends, all features will be restored.

Yes, reducing your deposit limit takes effect immediately. However, increasing your limit comes with a 24-hour cooling period — to prevent anyone from raising their limit impulsively in the heat of the moment.

If you are concerned about a family member's gaming habits, please reach out to our support team. Third-party requests are considered, though a verification process must be followed. Our goal is to keep every family safe.

No. While a cooling-off period or self-exclusion is active, Mostpay will not send any promotional emails, SMS, or push notifications. Respecting your break is our responsibility.

The Mostpay support team is available 24/7. We also strongly encourage speaking with a mental health professional or counselor if needed. If you or someone you know is struggling, don't wait to ask for help — it takes courage, and it's always the right call.

Absolutely not. Age verification is mandatory during Mostpay registration. Accounts for users under 18 are not approved, and government-issued ID may be requested in suspicious cases. Any account found to be in violation is closed immediately.

Play Responsibly, Win Happily

Gaming on Mostpay is about more than winning — it's a safe, transparent, and enjoyable experience. Open an account today and try our protection tools for yourself.

বাংলা