Privacy Policy

Mostpay Privacy Policy — How Your Information Is Protected

We know how valuable your personal information is. Every piece of data you share with Mostpay is kept to the highest security standards — no compromises.

Last Updated: January 2026

How We Protect Your Information

The key pillars of Mostpay's data protection framework at a glance

SSL Encryption Protection

Every data transfer on Mostpay is protected with 256-bit SSL encryption, meaning no third party can read or intercept your data — no matter what device you play on.

Secure Data Storage

Your registration details, transaction history, and gaming records are stored on secure servers. Direct server access is restricted to authorized personnel only.

Not Sold to Third Parties

Mostpay never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Cookie Controls Are in Your Hands

Cookies are used to enhance your experience on the website. You can disable or manage cookies at any time through your browser settings.

Right to Update and Delete Information

You can request to update or delete your stored information at any time. Contact our support team and the request will be processed within 7 business days.

Regular Security Audits

Mostpay's data security measures are regularly audited by independent third-party cybersecurity experts. Any vulnerabilities identified are addressed immediately.

Your Privacy Is Our Responsibility: Please read this Privacy Policy carefully before creating an account on Mostpay. By registering or using the platform, you are considered to have accepted this policy.

1Introduction

Mostpay (referred to as "we", "us", or "the Platform") is an internationally licensed online gaming platform. We believe privacy is a fundamental right, and that your personal information should remain completely secure whenever you spend time on Mostpay.

This Privacy Policy explains in detail how Mostpay collects your information, how it is used, who it may be shared with, and what choices you have regarding your own data. This policy is connected to our Terms and Conditions and should be read together with them.

Mostpay is committed to providing the highest standard of privacy protection for users in Bangladesh. Our Privacy Policy is built in accordance with international data protection standards.

2What Information We Collect

Mostpay collects several types of information from you. Each category is explained separately below:

Data Type Example Collection Period
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Phone number, email address During registration
Financial Information Mobile banking number, transaction history During deposits and withdrawals
Device Information IP address, browser, operating system Automatically while using the platform
Gaming Activities Game history, bet amounts, wins and losses Automatically during gameplay
Location Information Country, city (estimated from IP) During login and active sessions

We only collect information that is genuinely necessary to provide our services — nothing more. Sensitive data such as passwords is always stored in encrypted form, and no Mostpay employee can view your password.

3How Information Is Used

Mostpay uses the information it collects for the following purposes:

  • Account Management: Completing registration, verifying login, and securing your account.
  • Service Delivery: Managing gaming sessions, processing deposits and withdrawals, and issuing bonuses.
  • Identity Verification (KYC): Verifying age and identity, and preventing money laundering.
  • Customer Support: Resolving your issues and responding to support tickets.
  • Security and Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
  • Responsible Gaming: Detecting unusual gaming patterns and alerting the user.
  • Promotional Communications: Sending you offers and bonus information with your consent.
  • Legal Obligations: Meeting the requirements of regulatory authorities.

Our Assurance: Mostpay never sells your information to third parties for advertising purposes. You can opt out of promotional messages at any time.

4Who We Share Information With

Mostpay may share your information with certain third parties in limited circumstances. In every case, strict confidentiality agreements are maintained:

  • Payment Processor: bKash, Nagad, Rocket — only the minimum information required for transaction verification.
  • Game Provider: User IDs may be shared to ensure fair play.
  • KYC Verification Provider: On a controlled basis for identity verification purposes.
  • Law Enforcement Authorities: When required by legal order or in the course of an investigation.
  • Anti-Fraud System: Specialized software for fraud detection.

Your information is never shared with anyone outside the above list without your explicit written consent. All third-party partners are bound to meet our privacy standards.

5Cookie Policy

Mostpay uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help the site recognize you.

We primarily use three types of cookies:

  • Essential Cookies: Maintaining login sessions and ensuring security. The site may not function properly without these.
  • Performance Cookies: Information on which pages are most visited and where loading issues occur is collected to improve the site.
  • Functionality Cookies: To remember your language preference and theme settings.

Cookies can be deleted or disabled at any time through your browser settings. However, disabling essential cookies may cause certain features to not function properly.

6Data Retention Period

Mostpay does not retain your information longer than necessary. Retention periods by data type are outlined below:

  • Account Information: For the duration the account remains active, and for 5 years after closure in accordance with legal obligations.
  • Transaction Records: 7 years in accordance with financial regulatory requirements.
  • Gaming Log: Up to 3 years (required for dispute resolution).
  • KYC Documents: 5 years after verification.
  • Customer Support Contact: 2 years.
  • Cookies and Session Data: Automatically deleted after the session ends.

Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

7Your Rights

As a Mostpay user, you have the following rights regarding your personal information:

  • Right to Know: You can submit a request to find out what information we hold about you.
  • Right to Rectification: You may request corrections to inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your information under certain circumstances.
  • Right to Restrict Processing: You may request that the use of certain information be restricted.
  • Right to Object: You may object to the use of your information for specific purposes.
  • Right to Data Portability: You may request your data in a machine-readable format.

To exercise any of these rights, contact our support team. We will respond within 30 business days of receiving your request. In some cases, full deletion may not be possible due to legal obligations — if so, you will be informed of the reason.

8Privacy of Children & Minors

Mostpay strictly does not provide services to anyone under 18. We do not knowingly collect or store information from minors.

Age is verified at registration, and KYC documents may be requested in suspicious cases. Should any minor's information enter our system, it will be deleted immediately upon discovery and the associated account will be closed.

If a parent suspects their child is using Mostpay, please contact our support team immediately.

9About Third-Party Links

The Mostpay platform may have integrations with third-party game providers or payment gateways. These external services operate under their own privacy policies and are completely independent.

Mostpay is not responsible for the privacy practices of these third parties. We recommend reading their privacy policies before using any third-party services.

10Policy Changes

Mostpay may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email or via SMS.

Continued use of the platform after any changes will be considered acceptance of the updated policy. In the event of a conflict between an older and newer version, the latest version shall apply. The date of the most recent update will always be shown at the top of this page.

11Contact

For any questions, concerns, or requests regarding the Privacy Policy, please contact our data protection team:

Email: [email protected]
We typically respond within 24–48 hours. Complex requests may take up to 30 business days.

Our support team is available 24 hours a day, 7 days a week.

Play Safe, Win Happy

Your information is fully secure on Mostpay. Create your account today and enjoy a world-class gaming experience.

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